| Problem |
Possible
Cause |
Solution |
| 1.
Softener fails to regenerate. |
a.
Electrical service to unit has been interrupted.
b.
Timer is defective.
c. Power failure.
|
a.
Assure permanent electrical service (check fuse, plug, pull
chain, or switch).
b. Replace timer.
c. Reset time of day. |
| 2.
Softener delivers hard water. |
a.
By-pass valve is open.
b. No salt in brine tank.
c. Injectors or screen plugged.
d.
excessive water usage.
e.
Insufficient water flowing into brine tank.
f.
Hot water tank hardness.
G.
Leak at distributor tube.
H. Internal Valve leak.
|
a.
Close by-pass valve.
b. Add salt to brine tank and maintain salt level above water
level.
c. Replace injectors and screen.
d. Increase frequency of regeneration and/or salt setting
(see timer instructions). Make sure that there is not a leaking
valve in the toilet bowl or sinks.
e. Check brine tank fill time and clean brine line flow control
if plugged.
f. Repeated flushings of the hot water tank is required.
G. Make sure distributor tube is not cracked. Check "O"
ring and tube pilot.
H.
Replace seals and spacers and/or piston.
|
| 3.
Unit uses too much salt. |
a.
Improper salt setting.
b. Excessive water in brine tank. |
a.
Check salt usage and salt setting.
b. See problem #7. |
| 4.
Loss of water pressure. |
a.
Iron buildup in line to water conditioner.
b. Iron buildup in water conditioner.
c. Inlet of control plugged due to foreign material broken loose
from pipes by recent work done on plumbing system.
|
a.
Clean line to water conditioner.
b. Clean control and add resin cleaner to resin bed. Increase
frequency of regeneration.
c. Remove piston and clean control. |
| 5.
Loss of resin through drain line. |
a.
Air in water system.
|
a.
Assure that well system has proper air eliminator control. Check
for dry well condition. |
| 6.
Iron in conditioned water. |
a.
Fouled resin bed. |
a.
Check for backwash, brine draw and brine tank fill, increase
frequency of regeneration. |
|
7a.
Excessive water in brine tank.
7b.
Salt water in service line.
|
a.
Plugged drain line flow control.
b. Plugged injector system.
c.
Timer not cycling.
d. Foreign material in brine valve.
e. Foreign material in brine line flow.
|
a.
Clean flow control.
b. Clean injector and replace screen.
c. Replace timer.
d. Clean or replace brine valve.
e. Clean brine line flow control. |
| 8.
Softener fails to draw brine. |
a.
Drain line flow control is plugged.
b. Injector is plugged.
c. Injector screen plugged.
d. Line pressure is too low.
e. Internal control leak.
|
a.
Clean drain line flow control.
b. Clean or replace injectors.
c. Replace screen.
d. Increase line pressure (Line pressure must be at least 20
PSI at all times.)
e. Change seals and spacers and/or piston assembly. |
| 9.
Control Cycles continuously. |
a.
Faulty timer mechanism. |
a.
Replace timer. |
| 10.
Drain flows continuously. |
a.
Foreign material in control.
b.
Internal control leak.
c.
Control valve jammed in brine or backwash position.
d. Timer motor stopped or jammed.
|
a.
Remove piston assembly and inspect bore, remove foreign material
and check control in various regeneration positions.
b. Replace seal and/or piston assembly.
c. Replace piston and seals and spacers.
d. Replace timer. |
